Refund policy

At LittleVisitors, we're a replacement-first brand. That means if something goes wrong with your order, we'd much rather send you a brand-new feeder than leave you empty-handed.

Replacements are offered only if:
Your feeder arrives cracked, shattered, broken, or with a manufacturing defect, or your order is lost in transit and does not arrive within 30 business days.

How to request a replacement:
Email littlevisitors.co@gmail.com within 48 hours of delivery with:

  • Your order number
  • Clear photos or a short video showing the damage (including the original packaging, if possible)
  • A brief description of the issue

Once our team verifies the claim (usually within 2 business days), we'll dispatch a brand-new feeder to you free of charge. You do not need to return the damaged item.

Replacement Processing Time:
Your replacement will be dispatched within 2 to 4 business days and delivered within our standard shipping timeline of 7 to 14 business days.

Refunds (Only in Exceptional Cases):
A monetary refund will be issued only if:

  • We are unable to send a replacement due to the product being permanently out of stock or discontinued.
  • We cancelled your order before dispatch.
  • You cancelled your order within 12 hours of placing it (before dispatch).

Refunds are processed within 7 to 10 business days back to your original payment method.

Replacements or refunds will not be issued for:

  • Change of mind after purchase
  • Suction cups not adhering due to dirty, wet, textured, or frosted windows (please follow the setup instructions)
  • Damage caused by extreme weather, strong winds, animals, or improper installation
  • Minor cosmetic variations in the acrylic, such as small bubbles, light polish marks, or slight tonal differences. These are natural and not defects.
  • Damage caused by cleaning with harsh chemicals, abrasive sponges, or alcohol-based cleaners
  • Refusal to accept delivery
  • Incorrect shipping address provided by the customer
  • Delays caused by customs or courier partners
  • Products marked "Final Sale" or purchased during clearance events (unless damaged on arrival)

Chargebacks:
We kindly ask that you contact us first at littlevisitors.co@gmail.com before initiating a chargeback. We're committed to resolving every genuine concern quickly and fairly.